Handling Incoming Calls; Fax Start ; 13 - 9- Page 102

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Handling Incoming Calls

Double-Ring in FAX/TEL Mode

The fax machine knows the incoming call is not a fax so it is signaling you to 
answer the telephone call. Pick up the fax machine handset or answer from an 
extension phone, and then press your fax machine’s Telephone Answer Code 
(default setting is 

#51

). (See 

For FAX/TEL Mode Only

, page 5-6.)

Transferring a Call to the Fax Machine

If you have answered the fax machine handset, press 

Fax Start 

and hang up 

immediately. 
If you answered at an extension phone, press your three-digit Fax Receive Code 
(default setting is 

51

). When your fax machine answers, hang up.

Fax Machine “Hears” Voice as FAX Tone

If your fax machine is set to Easy Receive ON, it is more sensitive to sounds. 
Your fax machine may mistakenly interpret certain voices or music on the line 
as a calling fax machine and respond with fax receiving tones.  Deactivate the 
fax by pressing 

#51

 if you are at an extension phone or press 

Stop/Exit

 if you 

are at the fax machine or an external phone.
Try avoiding this problem by turning Easy Receive to OFF. 
(See 

Easy Receive

, page 5-4.)

Transmission Verification Report Prints “Result: NG”

There is probably temporary noise or static on the phone line. Try sending the 
fax again. If the problem continues, call the telephone company to check your 
phone line.

Custom Features on a Single Line

If you have RingMaster, Voice Mail, an answering machine, alarm system or 
any other custom feature on a single phone line with your fax machine, it may 
create a problem sending or receiving fax data.

For Example : 

Your Brother machine handles the Caller ID and Call Waiting/Caller ID 
subscriber services. However, if you subscribe to another custom service 
and its signal comes through the line while your machine is sending or 
receiving a fax, the signal can temporarily interrupt or disrupt the fax 
data. Brother’s ECM feature should help overcome this problem. This 
condition is related to the telephone system industry and is common to all 
devices that send and receive information on a single, shared line with 
custom features. If avoiding a slight interruption is crucial to your 
business, a separate line with no custom features is recommended.

Using Call Waiting/Caller ID:

If you are having a telephone conversation and a fax communication 
signal comes through on Call Waiting Caller ID, you can verify that the 
second call is a fax by switching to it. You have the option to receive the 
fax call, by asking the first caller to hang up to clear the line.