If you are having difficulty with your machine; Use Printer ; Enhanced Normal Printing- Page 122
Brother MFC-820CW User's Guide
Table of Contents
106
If you are having difficulty with your machine
B
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Printing
Difficulty
Suggestions
No printout
Check the interface cable or wireless connection on both the machine and your
computer. (See
Quick Setup Guide
.)
Check that the machine is plugged in and that the
On/Off
key is on.
One or more ink cartridges are empty. (See
Check to see if the LCD is showing an error message. (See
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click
Start
and then
Printers and Faxes
.
Right-click and choose
Brother MFC-820CW
, and make sure that
Use Printer
Offline
is unchecked.
Poor printing quality
Check the print quality. (See
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (
Chapter 1 or Chapter 8 in the Software User's Guide on the CD-ROM
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„
The expiration date written on the cartridge package has passed. (Cartridges
stay for up to two years if kept in their original packaging.)
„
The ink cartridge was in your machine over six months.
„
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See
The recommended environment for your machine is between 68
°
F to 91
°
F (20
°
C to 33
°
C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See
Try using the recommended types of paper. (See
If horizontal bands appear when using plain paper, use the 'Enhanced Normal
Printing' mode to help avoid banding on some types of plain paper. In the printer
driver
Basic
tab, click
Settings
, and check
Enhanced Normal Printing
.
If you continue to have horizontal bands, change the Media Type selection to
Slow
Drying Paper
in the printer driver
Basic
tab to help enhance the print quality.
The machine prints blank pages.
Clean the print head. (See
Characters and lines are stacked.
Check the printing alignment. (See
Checking the printing alignment
Printed text or images are skewed.
Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See
Detailed Information for Brother MFC-820CW User's Guide
Lists of information found in Brother MFC-820CW User's Guide - Page 122
- 17.) Check to see if the LCD is showing an error message.
- 99.) Check that the correct printer driver has been installed and chosen.
- 12.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using.
- 21.) Make sure that your ink cartridges are fresh.
- 13.) The recommended environment for your machine is between 68 ° F to 91 ° F (20 ° C to 33 ° C).
- 12.) Try using the recommended types of paper.
- 13.) If horizontal bands appear when using plain paper, use the 'Enhanced Normal Printing' mode to help avoid banding on some types of plain paper.
- 12.) Characters and lines are stacked.
- 13.) Printed text or images are skewed.
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