Reverse Order; Printing Received Faxes- Page 123

Troubleshooting and Routine Maintenance

107

Smudged stain at the top center of 
the printed page.

Make sure the paper is not too thick or curled. (See 

About paper

 on page 13.) 

Printing appears dirty or ink seems 
to run.

Make sure you are using the proper types of paper. (See 

About paper

 on page 13.) 

Don't handle the paper until the ink is dry.

Stains appear on the reverse side 
or at the bottom of the page.

Make sure the printer platen is not dirty with ink. (See 

Cleaning the printer platen

on page 117.)

Make sure you are using the paper support flap. (See 

Loading paper, envelopes 

and post cards

 on page 17.)

There are some dense lines.

Check 

Reverse Order

 in the 

Basic

 tab of the printer driver.

The printouts are wrinkled.

In the printer driver 

Basic

 tab, click 

Settings

, and uncheck 

Bi-Directional 

Printing

.

Cannot perform ‘2 in 1 or 4 in 1’ 
printing.

Check that the paper size setting in the application and in the printer driver are the 
same.

Print speed is too slow. 

Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver 

Basic

 tab. Also, click the 

Settings

 tab, and make sure you uncheck the 

True2Life

®

.

Set the borderless feature off. Borderless printing is slower than normal printing. 
(See

 Chapter 1 or Chapter 8 in the Software User's Guide on the CD-ROM

.)

True2Life

®

  is not working properly. If the image data is not full color in your application (such as 256 color), True2Life

®

will not work. Use at least 24 bit color data with the True2Life

®

  feature.

Machine feeds multiple pages.

Make sure the paper is loaded properly in the paper tray. (See 

Loading paper, 

envelopes and post cards

 on page 17.)

Check that more than two types of paper are not loaded in the paper tray at any 
one time.

Printed pages are not stacked 
neatly.

Make sure you are using the paper support flap. (See 

Loading paper, envelopes 

and post cards

 on page 17.)

Machine does not print from Paint 
Brush.

Try setting the Display setting to ‘256 colors.’

Machine does not print from Adobe 
Illustrator.

Try to reduce the print resolution. (See 

Chapter 1 or Chapter 8 in the Software 

User's Guide on the CD-ROM

.)

Printing Received Faxes

Difficulty

Suggestions

Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off.

You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the 

problem is with the sending machine. Try receiving from another fax machine.

Received color fax prints only in 
black and white.

Replace the color ink cartridges that are empty or nearly empty, and then ask the 
other person to send the color fax again. (See 

Replacing an ink cartridge

 on 

page 117.) Check that Advanced Fax Operation is set to off. (See 

Turning off 

Advanced Fax Operation

 on page 59.)

Left and Right margins are cut off or 
a single page is printed on two 
pages.

Turn on Auto Reduction. (See 

Printing a reduced incoming fax (Auto Reduction)

on page 36.)

Printing (Continued)

Difficulty

Suggestions