Handling Incoming Calls; Copying Difficulties; Scanning Difficulties- Page 125

Troubleshooting and Routine Maintenance

109

Handling Incoming Calls

Difficulty

Suggestions

The machine ‘Hears’ a voice as a 
CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 

Stop/Exit

. Try avoiding this problem by turning Easy Receive to off. (See 

Easy 

Receive

 on page 36.)

Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code 

(the factory setting is 

l

51

). When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or 
other custom feature on a single phone line with your machine, it may create a 
problem sending or receiving faxes.

For example:

 If you subscribe to Call Waiting or some other custom service and 

it signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate phone line with no custom features is 
recommended.

Copying Difficulties

Difficulty

Suggestions

Cannot make a copy.

Make sure that the Copy 

 key is illuminated. (See 

Entering Copy mode

on page 68.)

Vertical streaks appear in copies.

If you see vertical streaks on copies, clean the scanner. (See 

Cleaning the scanner

on page 116.)

Poor copy results when using the 
ADF.

Try using the scanner glass. (See 

Using the scanner glass

 on page 11.)

Scanning Difficulties

Difficulty

Suggestions

TWAIN/WIA errors appear while 
scanning.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort

®

, click 

File

, 

Scan

 and choose the Brother TWAIN/WIA driver.

Poor scanning results when using 
the ADF.

Try using the scanner glass. (See 

Using the scanner glass

 on page 11.)

Software Difficulties

Difficulty

Suggestions

Cannot install software or print.

Run the 

Repair MFL-Pro Suite

 program on the CD-ROM. This program will repair 

and reinstall the software.

‘Device Busy’ 

Make sure the machine is not showing an error message on the LCD.