Black Start; Color Start; Receiving Faxes- Page 124

108

Phone Line or Connections

Difficulty

Suggestions

Dialing does not work. (No dial 
tone)

Check that the machine is plugged in and that the 

On/Off

 key is on.

Check all line cord connection.

Change Tone/Pulse setting. (See 

Quick Setup Guide

.)

Send a manual fax by lifting the handset of the external phone and dialling the 
number. Wait to hear fax receiving tone before pressing 

Black Start

 or 

Color Start

.

The machine does not answer 
when called.

Make sure the machine is in the correct receiving mode for your setup. (See 

Choosing the Receive Mode

 on page 34.) Check for a dial tone. If possible, call 

your machine to hear it answer. If there is still no answer, check the telephone line 
cord connection. If there is no ringing when you call your machine, ask your 
telephone company to check the line.

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax.

Make sure the machine is in the correct receiving mode for your setup. (See 

Basic 

Receiving Operations

 on page 34.) 

If you often have interference on the phone line, try changing the menu setting of 
Compatibility to 

Basic

. (See 

Phone line interference

 on page 111.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax.

Make sure that the Fax 

 key is illuminated. (See 

Entering Fax mode

 on 

page 26.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See 

Reports

 on 

page 64.)

Transmission Verification Report 
says ‘Result:NG’ .

There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘Result:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To gain extra memory, 
you can turn off Advanced Fax Operation (see 

Turning off Advanced Fax 

Operation

 on page 59), print fax messages in memory (see 

Printing a fax from the 

memory

 on page 37) or cancel a Delayed Fax or Polling Job (see 

Canceling a fax 

in progress

 on page 27). If the problem continues, ask the telephone company to 

check your phone line.

If you often get transmission errors due to possible interference on the phone line, 
try changing the menu setting of Compatibility to 

Basic

. (See 

Phone line 

interference

 on page 111.)

Poor fax send quality.

Try changing your resolution to 

Fine

 or 

S.Fine

. Make a copy to check your 

machine's scanner operation. If the copy quality is not good, clean the scanner. 
(See 

Cleaning the scanner

 on page 116.)

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See 

Cleaning 

the scanner

 on page 116.)