Error Message- Page 128

114

Cannot Detect

You installed a new ink too quickly 
and the machine did not detect it.

Take out the new ink cartridge and re-install it 
slowly until it clicks.

If you are not using genuine Brother 
Innobella™ ink the machine may 
not detect the ink cartridge.

Use a new Genuine Brother Innobella™ ink 
cartridge. If the error message is not cleared, call 
Brother Customer Service.

An ink cartridge is not installed 
properly.

Take out the new ink cartridge and re-install it 
slowly until it clicks.

Cannot Print

Replace XX Ink

One or more of the ink cartridges 
are empty. The machine will stop all 
print operations. While memory is 
available, black & white faxes will 
be stored in the memory. If a 
sending machine has a color fax, 
the machine's ‘handshake’ will ask 
that the fax be sent as black & 
white. If the sending machine has 
the ability to convert it, the color fax 
will be stored in the memory as a 
black & white fax.

Replace the empty ink cartridges. (See 

Replacing the ink cartridges

 on page 121.)

Clean Unable
XX

The machine has a mechanical 
problem.

—

OR

—

A foreign object such as a clip or 
ripped paper is in the machine.

Open the scanner cover and look inside the 
machine for foreign objects and paper scraps. If 
the error message continues, see 

Transferring 

your faxes or Fax Journal report

 on page 117 

before disconnecting the machine so you will not 
lose any important messages.

Then, disconnect the machine from the power 
for several minutes, then reconnect it.

Close Ink Cover

The ink cartridge cover is not 
completely closed.

Firmly close the ink cartridge cover until it clicks.

Comm.Error

Poor telephone line quality caused 
a communication error.

Send the fax again or connect the machine to 
another telephone line. If the problem continues, 
call the telephone company and ask them to 
check your telephone line.

Cover is Open

The scanner cover is not closed 
completely.

Lift the scanner cover and then close it again.

Data Remaining

Print data is left in the machine's 
memory. 

Press 

Stop/Exit

. The machine will cancel the job 

and clear it from the memory. Try to print again.

Disconnected

The other person or other person's 
fax machine stopped the call.

Try to send or receive again.

Document Jam

The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too long.

See 

Using the ADF

 on page 17.

See 

Document jam

 on page 118.

DR Mode in Use

The machine is set to Distinctive 
Ring mode. You cannot change the 
Receive Mode from Manual to 
another mode.

Set Distinctive Ring to off. (See 

Turning off 

Distinctive Ring

 on page 43.)

Error Message

Cause

Action