Horizontal dark lines; Step 1; Step 2- Page 101

Action

Yes

No

Step 1

a

From the home screen, touch 

Settings

 > 

Print

 > 

Quality

.

b

Adjust the toner darkness.

c

Print the document.

Does gray background still appear on prints?

Go to step 2.

The problem is
solved.

Step 2

a

From the home screen, touch 

Settings

 > 

Print

 > 

Quality

 >

Advanced Imaging

 > 

Color Adjust

.

b

Start the process.

c

Print the document.

Does gray background still appear on prints?

Go to step 3.

The problem is
solved.

Step 3

a

Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: 

Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.

Warning—Potential Damage: 

To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b

Print the document.

Does gray background still appear on prints?

Contact 

customer

support

.

The problem is
solved.

Horizontal dark lines

ABCDE
ABCDE
ABCDE

Note: 

If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.

Action

Yes

No

Step 1

a

Depending on your operating system, specify the tray or feeder
from the Printing Preferences or Print dialog.

b

Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 2.

The problem is
solved.

Troubleshooting

101