The printer is not responding; Step 2; Step 3- Page 114

Action

Yes

No

Step 2

Check if you are using the recommended paper type.

a

Load the specified tray or feeder with the recommended paper
type.

b

Resend the print job.

Do vertical white lines still appear on prints?

Go to step 3.

The problem is
solved.

Step 3

a

Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: 

Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.

Warning—Potential Damage: 

To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b

Resend the print job.

Do vertical white lines still appear on prints?

Go to step 4.

The problem is
solved.

Step 4

Replace the imaging unit or imaging kit, and then resend the print
job.

Do vertical white lines still appear on prints?

Contact 

customer

support

.

The problem is
solved.

The printer is not responding

Action

Yes

No

Step 1

Connect the power cord to the electrical outlet.

CAUTION—POTENTIAL INJURY: 

To avoid the risk of fire or

electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.

Is the printer responding?

The problem is
solved.

Go to step 2.

Step 2

Check if the electrical outlet is turned off by a switch or breaker.

Is the electrical outlet turned off by a switch or breaker?

Turn on the switch or
reset the breaker.

Go to step 3.

Step 3

Check if the printer is on.

Is the printer on?

Go to step 4.

Turn on the printer.

Troubleshooting

114