Horizontal white lines; Step 2; Step 3- Page 102

Action

Yes

No

Step 2

a

Depending on your operating system, specify the paper type
and weight from the Printing Preferences or from Print dialog.

Notes:

•

Make sure that the settings match the paper loaded in
the tray.

•

You can also change the settings on the printer control
panel.

b

Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 3.

The problem is
solved.

Step 3

a

Load paper from a fresh package.

Note: 

Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you use it.

b

Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 4.

The problem is
solved.

Step 4

a

Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: 

Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.

Warning—Potential Damage: 

To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b

Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 5.

The problem is
solved.

Step 5

Replace the imaging unit or imaging kit, and then resend the print
job.

Do horizontal dark lines still appear on prints?

Contact 

customer

support

.

The problem is
solved.

Horizontal white lines

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eading

edge

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Troubleshooting

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