Repeating defects; Step 1; Note: - Page 108

Action

Yes

No

Step 1

a

Remove the tray.

b

Remove the paper, and then load paper from a fresh package.

Note: 

Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

c

Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.

d

Insert the tray.

e

Resend the print job.

Is the print still crooked or skewed?

Go to step 2.

The problem is
solved.

Step 2

a

Check if you are printing on a supported paper.

b

Resend the print job.

Is the print still crooked or skewed?

Contact 

customer

support

.

The problem is
solved.

Repeating defects

)

)

)

Note: 

Before solving the problem, print the 

Maintenance Defect Ruler

 from the Troubleshooting section of

the Settings menu.

Action

Yes

No

Step 1

a

Print the quality sample pages.

From the home screen, touch 

Settings

 > 

Troubleshooting

 >

Basic Print Quality Samples

.

b

Determine how many colors have defects.

Is only one color affected?

Go to step 2.

Go to step 3.

Troubleshooting

108