Print jobs do not print; Step 6; Step 7- Page 96

Action

Yes

No

Step 6

a

From the Quality menu on the control panel, set the Print
Resolution to 4800CQ.

b

Print the document.

Is the printer printing slow?

Go to step 7.

The problem is
solved.

Step 7

a

Make sure that the printer is not overheating.

Notes:

•

Allow the printer to cool down after a long print job.

•

Observe the recommended ambient temperature for the
printer. For more information, see 

“Selecting a location

for the printer” on page 9

.

b

Print the document.

Is the printer printing slow?

Go to step 8.

The problem is
solved.

Step 8

a

Add more printer memory.

b

Print the document.

Is the printer printing slow?

Contact 

customer

support

.

The problem is
solved.

Print jobs do not print

Action

Yes

No

Step 1

a

From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.

b

Resend the print job.

Is the document printed?

The problem is
solved.

Go to step 2.

Step 2

a

Check if the printer is on.

b

Resolve any error messages that appear on the display.

c

Resend the print job.

Is the document printed?

The problem is
solved.

Go to step 3.

Troubleshooting

96