Solid color or black images; Step 2; Step 3- Page 109

Action

Yes

No

Step 2

a

Using the 

Maintenance Defect Ruler

, measure the distance

between the repeating defects on the affected color page.

b

Replace the supply item that matches the measurement on the
affected color page.

Photoconductor unit

•

125.70 mm (4.95 in.)

•

35.40 mm (1.39 in.)

Developer unit

42 mm (1.65 in.)

c

Print the quality sample pages.

Do the defects still appear?

Take note of the
distance, and then
contact 

customer

support

 or your

service
representative.

The problem is
solved.

Step 3

a

Using the 

Maintenance Defect Ruler

, measure the distance

between the repeating defects on the affected color page.

b

Replace the supply item that matches the measurement on the
affected color page.

Transfer roller

78.50 mm (3.09 in.)

Transfer module

•

47.10 mm (1.86 in.)

•

90 mm (3.54 in.)

Fuser

•

96.60 mm (3.80 in.)

•

127.60 mm (5.02 in.)

c

Print the quality sample pages.

Do the defects still appear?

Take note of the
distance, and then
contact 

customer

support

 or your

service
representative.

The problem is
solved.

Solid color or black images

Troubleshooting

109